How We Protect Your Privacy

Information We Collect

Hey there! At Wick Lume, we believe in being upfront about the information we collect. When you visit our website or make a purchase, we gather details like your name, email address, shipping address, and payment information. This helps us ensure your candles arrive safely and on time. We may also collect data on how you interact with our site, like the pages you visit. This information allows us to provide a better experience tailored just for you.

How We Use It

So, how do we use your information? Primarily, it’s to process your orders and communicate with you about your purchases. We might send you updates on your order status or delightful news about new scents that might tickle your fancy. Occasionally, we’ll reach out with special offers or promotions, but don’t worry—we’ll keep it to a minimum and always give you the option to opt-out if you prefer not to hear from us.

Sharing & Disclosure

Now, onto sharing and disclosure. Your privacy is important to us, and we only share your information with trusted partners who help us run our business—like payment processors and shipping companies. We don’t sell your data to third parties. If there’s ever a legal reason to share your information, such as complying with a subpoena or protecting our rights, we’ll handle it with care and transparency.

Cookies & Tracking

Cookies are those little helpers that make your online experience smoother. Our site uses cookies to remember your preferences and track your visits, helping us improve our service. You can manage cookie settings through your browser, but be aware that disabling cookies might affect your experience on our site. We want you to enjoy every time spent shopping for your favorite Wick Lume candles!

Data Retention

Data retention is another area we take seriously. We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your data is no longer needed, we’ll dispose of it securely. This means you can have peace of mind knowing we won’t hold onto your information longer than required.

Security

We take security seriously, just like we take candle-making seriously. We use a variety of security measures, including encryption and secure servers, to protect your personal information. While no method of transmission over the internet is completely safe, we are committed to safeguarding your data and doing our best to protect against unauthorized access.

Your Rights

Your rights matter to us. If you’re a resident of California, Virginia, Colorado, or Connecticut, you have rights under the respective data privacy laws in those states, including the right to access, correct, or delete your personal information. For our friends in Europe, the GDPR offers similar protections. If you have questions about your rights or wish to exercise them, feel free to reach out.

Children’s Privacy

We care about your children’s privacy, too. Our website is not intended for children under 13, and we do not knowingly collect personal information from minors. If you believe we’ve inadvertently collected data from a child, please contact us, and we’ll take prompt action to delete that information.

Changes to Policy

Lastly, we may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via email or through a notice on our website. If you have any questions or concerns, don’t hesitate to reach out to us at [email protected] or visit us at 412 N GREEN STREET, ROANOKE, IL 61561. Your trust means the world to us!