What You Should Know

Acceptance of Terms

Welcome to Wick Lume! By visiting our site or placing an order, you’re agreeing to these terms. It’s like a handshake between friends, but with a bit more detail. If you find yourself not in agreement, we kindly ask you to step away from the shopping cart. These terms may change from time to time, and it’s a good idea to check back regularly. Your continued use means you accept the latest version, so let’s keep this friendly and transparent.

Eligibility to Purchase

To shop with us, you need to be at least 18 years old or have parental consent. If you’re underage, please have a parent or guardian help you out. We want to ensure that everyone enjoys our candles in a responsible way. If you’re using our services on behalf of an organization, you’re confirming that you have the authority to bind that organization to these terms. It’s all about making sure we’re on the same page!

Account Security

Your account security is important to us, just like that cozy feeling a candle brings. When you create an account, you’re responsible for keeping your password safe and secure. Please notify us right away if you suspect any unauthorized use of your account. We’re here to help! Just remember, you’re responsible for all activities that occur under your account. Let’s keep each other safe while you enjoy your Wick Lume experience.

Orders and Payment

When it comes to orders, we aim to make the process as smooth as butter. Simply add your favorite candles to your cart, and we’ll handle the rest. Payment methods are varied, so you can choose what works best for you. Keep in mind, until the order is confirmed, we reserve the right to cancel it if there are any issues. It’s a rare occurrence, but we want to keep things clear and honest.

Pricing and Errors

We strive to provide accurate pricing, but mistakes can happen, just like spilling wax! If we notice an error in pricing before your order is completed, we’ll notify you and adjust the price accordingly. In the rare case that a price was displayed incorrectly, we’ll offer you the option to cancel your order or pay the correct price. Transparency is key, and we appreciate your understanding when it comes to these little hiccups.

Shipping and Delivery

Shipping is where the excitement begins! We’ll do our best to get your order to you quickly and efficiently. Delivery times may vary based on your location and the shipping method selected. Once your order is shipped, you’ll receive a tracking number to follow its path. If you have any questions about your delivery, just reach out. We’re always here to help you light up your space as soon as possible.

Returns and Refunds

We want you to love your Wick Lume candles, but if something isn’t right, let’s talk about returns. If you’re not satisfied with your purchase, you can reach out to us within 30 days. We’ll happily guide you through the return process. Please note that items must be unused and in their original packaging. Our goal is to ensure that every candle shines in your home, so we’ll do our best to make it right if something goes awry.

Intellectual Property

All of our delightful designs and content are ours, and we ask that you respect our intellectual property. The names, logos, and product designs are protected, so please don’t use them without permission. We love sharing our creations, but if you’re inspired by us, we’d appreciate a little shout-out. Let’s keep this community vibrant and supportive!