Our Friendly Return Process

Return Window

We want you to love your Wick Lume candles. If for any reason you’re not completely satisfied, you have 30 days from the date of delivery to initiate a return. This window allows you time to experience our delightful aromas and see how they fit into your space. Just remember, once those 30 days are up, we can’t accept returns. It’s like that last bit of sunshine slipping away at the end of a warm day.

How to Initiate

To get the ball rolling on a return, simply drop us a line at [email protected]. Let us know your order number and the reason for the return. We’ll guide you through the steps to ensure everything goes smoothly. It’s as easy as brewing a cup of tea on a chilly morning. Just remember to keep the original packaging handy; it helps us help you!

What’s Returnable

We accept returns on all unopened items. If you’ve tried a candle and it just didn’t resonate with you, we’re sorry to hear that, but those can’t be returned for health and safety reasons. We want to make sure that every candle we send out is fresh and delightful for our customers. So please, check your candles before lighting them up—like a warm hug in a jar, they should bring joy to your space!

What’s Final Sale

Certain items are considered final sale and can’t be returned. These include any products marked as such during the sale or clearance events. We understand that this can be a bit of a bummer, but think of it as the way we keep our candle community vibrant and bustling. If you have any questions about specific products, don’t hesitate to reach out.

Refund Method & Timeline

Refunds are processed back to your original payment method within 5-7 business days of receiving your returned item. We’ll send you a confirmation email once your refund has been issued, so you can keep track of your candle budget. Please note that it may take your bank a little longer to reflect the refund in your account, but we promise we’ll do our part promptly.

Damaged or Wrong Items

If your order arrived damaged or if we sent you the wrong item, we’re here to make it right. Please contact us at [email protected] within 7 days of receiving your order. We’ll work quickly to resolve the issue, whether that means sending a replacement or processing a refund. It’s important to us that you feel taken care of, just like a cozy evening by the fireplace.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We can’t guarantee that we’ll receive your returned item, so it’s always best to play it safe. Think of it as keeping your favorite candle safe on a windy day.